At Silk and Bloom, we are committed to delivering products of the highest quality. While we do not typically offer returns or exchanges, we understand that unforeseen circumstances can sometimes occur. In the rare event that you receive damaged goods, we want to assure you that we are here to assist you promptly and efficiently.
Damaged Goods and Unboxing Video:
Should you encounter any issues with your order, particularly if it arrives in less than perfect condition, we kindly request you to take the following steps:
Create an Unboxing Video: We ask you to create an unboxing video without any cuts. This video is crucial for us to assess the condition of the received items accurately.
Contact Us: Please reach out to us via email at silkandbloom01@gmail.com. In your email, attach the unboxing video and provide details of the issue you’ve encountered.
Our Commitment to Your Satisfaction:
Your satisfaction is of utmost importance to us. By adhering to these procedures, you enable us to process your concern promptly and take appropriate action. We value your understanding and cooperation in this matter.
Refund Process:
Once we receive your email and review the unboxing video, we will assess the reported damage. If the damage is confirmed, we will initiate the refund process. Rest assured, we are committed to making this process as seamless as possible for you.
Our Appreciation:
We appreciate your trust in Silk and Bloom, and we are dedicated to ensuring your experience with our products is nothing short of exceptional. Should you have any further questions or concerns, our customer support team is here to assist you.
Thank you for choosing Silk and Bloom, where your satisfaction is the heart of our commitment to quality and excellence.
